Instituto Macondo
Founder Alessia Kramer
Carrera 7 #48-30

Whatsapp: +41 79 390 76 94
                    +57 319 507 62 70

Terms of Service

General Terms and Conditions (GTC) of the Instituto Macondo (

We are pleased that you have chosen a course at the Instituto Macondo and thank you for your trust! To ensure that the course becomes an educational success story, you will find our terms and conditions below:

• 1 Contracting Party

(1) The Instituto Macondo is hereinafter referred to as "the school operator" or "we".

• 2 Scope and Takeover

(1) These general terms and conditions (GTC) apply to all educational services that Instituto Macondo provides to natural or legal persons.

(2) By concluding a contract between you and the school operator, these general terms and conditions become an integral part of the contract for the teaching contract.

• 3 Conclusion of Contract

With the receipt of your written, telephone or personal course registration, a teaching contract is concluded between you and us, which becomes legally binding for you and for us as soon as we send you a written course confirmation.

• 4 Course Fees and Collection

(1) The course fees are based on the teaching contract or the information found on our website: www. The course fees relate to a 55-minute lesson. Any course materials will be invoiced separately and are not included in the course fees.

(2) Invoices are to be paid in USD, CHF or EUR.

(3) The invoice for the payment of the course fees will be sent in writing. The course fees are due immediately upon receipt of the course confirmation and must be paid by the first course date at the latest.

(4) The course fees are to be paid to the bank account specified in the invoice. After consultation with the school operator, payment in installments is possible, whereby the first partial amount must be paid before the start and the last partial amount before the last course date.

• 5 Lessons

(1) A lesson basically consists of 55 minutes. Deviations are contractually possible by mutual agreement.

(2) Private lessons can be canceled and postponed up to 24 hours before the start of the lesson. If a cancellation follows less than 24 hours before the start of the lesson, the lesson will be charged 100%.

(3) If the student appears in private lessons at least 20 minutes later than the agreed lesson time, the teacher reserves the right to cancel the lesson and the hour will be charged 100%.

• 6 Contract Terms

(1) The term of the teaching contract is determined by the number of lessons booked. All teaching units must have taken place no later than 6 months after the start of the course.

• 7 Termination of Contract

By us

(1) The school operator reserves the right to unilaterally terminate the contract if there are important reasons. There is an important reason in particular if the contracting party, the legal guardian or the pupil violates the contractual conditions mentioned here and disrupts the lessons in such a way that smooth and successful course completion can no longer be guaranteed for other group participants. In the event of termination by the school operator, reimbursement of the course fees already paid is excluded.

Through you

(2) You can withdraw your registration up to two working days before the start of the course. In this case, course fees already paid will be reimbursed.

(3) After that, the course fees can no longer be repaid if the contract is terminated due to the wages and planning costs incurred.

• 8 Missing Course Dates

(1) If you caused interruptions during the course, you are not entitled to reimbursement and you will be charged for the lesson unless there are compelling and unpredictable reasons (such as illness or accident) that justify missing course dates (private lessons).

(2) In the case of group courses, there is generally no entitlement to reimbursement of course dates that have already been paid for but missed.

We look forward to welcoming you to the Instituto Macondo and wish you every success and an informative time!

© 2020 Macondo
whatsapp +57 319 507 62 70 / +41 79 390 76 94
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